Passes and discounts
Q.1 Can I buy the Festival Pass even if I have not decided which performances or dates I want to attend?
A.1 Yes. After you have purchased the pass, please reserve your choice of performances and dates through the form emailed to you or contact us by phone. It is also possible for pass holders to attend a performance without reserving a seat, however since some performances may sell out, we recommend reserving in advance.
Phone: 075-213-0820 (Weekdays 11:00-19:00, open everyday during the festival period.)
Q.2 Which performances and events can I see with the Festival Pass?
A.2 Pass holders may see all ten performances in the Shows program. Limited to one performance per production however a one week ticket will be issued for Ayaka Nakama's work.
Q.3 Can I attend the same production multiple times with the Festival Pass?
A.3 No. Pass holders may only attend each production once however a one week ticket will be issued for Ayaka Nakama's work.
Q.4 Can I share my Festival Pass?
A.4 No. Passes are only valid for a single pass holder.
paying for tickets
Q.1 Where can I pay for and receive tickets?
A.1 Online & Phone Booking
[For customers who have reserved single or pair tickets]
Payment must be made with a credit card. No other forms of payment are accepted.
Please pick up your tickets from the venue box office before the performance.
Payment must be made through the convenience store Seven-Eleven within seven days of the day of reservation.
A ticketing fee of ¥110 yen and handling fee of ¥165 will be required.
(Please note a ticketing fee for two tickets is required for pair tickets.)
Tickets will be issued at the Seven-Eleven upon completing payment.
[For customers who have reserved the festival pass]
Please pick up your tickets and make the payment on the day of the performance at the venue box office.
Please note payment must be made in cash. No other forms of payment are accepted.
Kyoto Experiment Ticket Center
Payment must be made in cash. No other forms of payment are accepted.
All tickets can be purchased with no ticketing or handling fee.
Q.1 I am no longer able to attend a performance for which I purchased tickets. Can I change my ticket?
A.1 We are not able to accept changes after tickets have been purchased.
Q.2 Where can I buy tickets on the day?
A.2 Tickets are sold at the venue box office on the day. Tickets go on sale sixty minutes before the performance starts. Please also check the official Kyoto Experiment Twitter account for the latest information on ticket availability on the morning of each performance. The number of tickets available to individual customers is limited. Tickets are available on a first come, first serve basis.
Q.3 I have reserved a ticket by phone but have not completed payment at a Seven-Eleven, can I change the date and time of the performance or cancel the ticket?
A.3 Please contact the Kyoto Experiment Ticket Center (075-213-0820).
Q.4 Are there any performances with surtitles in English or other languages?
A.4 The following performances have English surtitles or are performed in languages other than Japanese:
Lang Lee (Available in Japanese, English or Korean)
Wichaya Artamat / For What Theatre (Performed in Thai with Japanese and English surtitles)
chelfitsch (Performed in Japanese with English surtitles)
Alice Ripoll / Cia. REC (Nonverbal performance)
Back to Back Theatre (Performed in English with Japanese and English surtitles)
Shota Yamauchi & Maki Ueda (Performed in Japanese with English surtitles)
Ayaka Nakama (Nonverbal performance)
Ruth Childs & Lucinda Childs (Nonverbal performance)
Dana Michel (Nonverbal performance)
Mariano Pensotti / Grupo Marea (Performed in Spanish with Japanese and English surtitles)
Samson Young (Exhibition with captions in Japanese and English)