ticket faqs
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Passes and discounts
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Q.1 Can I buy the Festival Pass even if I have not decided which performances or dates I want to attend?
A.1 Yes. After you have purchased the pass, please reserve your choice of performances and dates through the dedicated Festival Pass Schedule Form. It is also possible for pass holders to attend a performance without reserving a seat, however since some performances may sell out, we recommend reserving in advance.
Reservations:
Phone: 075-213-0820 (Weekdays 11:00-19:00, open everyday during the festival period.)
Online: https://business.form-mailer.jp/fms/f3a77666251310 -
Q.2 Which performances and events can I see with the Festival Pass?
A.2 Pass holders may see all thirteen performances in the Shows program. Limited to one performance per artist. Both performances by Ola Maciejewska are included in the pass.
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Q.3 Can I attend the same performance multiple times with the Festival Pass?
A.3 No. Pass holders may only attend each artist performance once.
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Q.4 Can I share my Festival Pass?
A.4 No. Passes are only valid for a single pass holder.
Collecting and
paying for tickets
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Q.1 Where can I pay for and receive tickets?
A.1 Online & Phone Booking
[For customers who have reserved single or pair tickets]
Online:
Payment must be made with a credit card. No other forms of payment are accepted.
Please pick up your tickets from the venue box office before the performance.Phone:
Payment must be made through the convenience store Seven-Eleven within seven days of the day of reservation.
A ticketing fee of ¥110 yen and handling fee of ¥165 will be required.
(Please note a ticketing fee for two tickets is required for pair tickets.)
Tickets will be issued at the Seven-Eleven upon completing payment.[For customers who have reserved the festival pass]
Please pick up your tickets and make the payment on the day of the performance at the venue box office. Please note payment must be made in cash. No other forms of payment are accepted.Kyoto Experiment Ticket Center
Payment must be made in cash or credit card. No other forms of payment are accepted.
All tickets can be purchased with no ticketing or handling fee.
Other
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Q.1 I am no longer able to attend a performance for which I purchased tickets. Can I change my ticket?
A.1 We are not able to accept changes after tickets have been purchased.
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Q.2 Where can I buy tickets on the day?
A.2 Tickets are sold at the venue box office on the day. Tickets go on sale sixty minutes before the performance starts. Please also check the official Kyoto Experiment X account for the latest information on ticket availability on the morning of each performance. The number of tickets available to individual customers is limited. Tickets are available on a first come, first serve basis.
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Q.3 I have reserved a ticket by phone but have not completed payment at a Seven-Eleven, can I change the date and time of the performance or cancel the ticket?
A.3 Please contact the Kyoto Experiment Ticket Center (075-213-0820).
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Q.4 Are there any performances with surtitles in English or other languages?
A.4 The following performances have English surtitles or are performed in languages other than Japanese:
Melati Suryodarmo TIDAK APA-APA (Exhibition with captions in Japanese and English)
Melati Suryodarmo Sweet Dreams Sweet (Nonverbal performance)
Alessandro Sciarroni (Nonverbal performance)
(LA)HORDE × Rone with the Ballet national de Marseille (Nonverbal performance)
Ola Maciejewska Bombyx Mori (Nonverbal performance)
Ola Maciejewska Loïe Fuller: Research (Nonverbal performance)
Nanako Matsumoto & Anchi Lin (Ciwas Tahos) (Performed in Japanese, English, Chinese and Atayal with Japanese and English surtitles)
Christian Rizzo (Nonverbal performance)
Shinichi Anasako × Pijin Neji with Tentenko (Performed in Japanese with English surtitles)
Mathilde Monnier & Dominique Figarella (Nonverbal performance)
Tianzhuo Chen & Siko Setyanto (Nonverbal performance)
Yasuko Yokoshi / Aichi Prefectural Art Theater (Performed in Japanese with English surtitles)
Jaha Koo / CAMPO (Performed in English and Korean with Japanese and English surtitles)
Amir Reza Koohestani / Mehr Theatre Group (Performed in Persian with Japanese and English surtitles)