Cancellation Policy

Ticket Refund Policy

Kyoto Experiment 2022 is taking measures to prevent the spread of Covid-19.
Due to Covid-19, tickets will be refunded to customers who are unable to attend a performance due to any of the below reasons.

Those who fall under any of the following within 14 days before the scheduled date of the performance:
・Tested positive for Covid-19
・Determined by the health center as a close contact
・A close relative tested positive for Covid-19

Those who have a higher than normal fever on the day of the performance or have any of the following symptoms:
・cough, shortness of breath, fatigue, sore throat, nasal discharge/congestion, taste/smell disorder, joint/muscle pain, diarrhea, nausea/vomiting, etc.

Refund Period: September 16th (Fri) 2022 to the date and time of the performance booked (Please note we will not be able to accept refunds after this period.)

Refund Process: Please apply for a refund using the refund form below by the performance date and time of your ticket.

☞ Refund Form (It will be opened later.)

Upon receiving your application, we will send you an email regarding the refund procedure. Please send your ticket and account information to the Kyoto Experiment office by the deadline specified in the email. Please note refunds are only accepted at the Kyoto Experiment office regardless of where the ticket was purchased.

Tickets Eligible for Refunds:
Tickets that have not been used are eligible for refund.
If the ticket stub has been removed or tickets have been lost, refunds are not accepted.
The total amount will be refunded to the name of the person who purchased the tickets.
The refund amount is limited to the face value of the ticket and does not include ticketing or handling fees.

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Kyoto Experiment Ticket Center
Tel 075-213-0820 (11:00-19:00 / Closed Sundays and public holidays)

Kyoto Experiment Office
Email info@kyoto-ex.jp
Tel 075-213-5839 (11:00-19:00 / Closed Sundays and public holidays)